(no subject)

[pearwaldorf]

So this woman called in at work today. Her debit card kept getting declined. I told her why (the month and the year on her expiration date kept getting transposed, most likely due to shitty point of sale terminals). She kept implying that she and her husband would pull out all their money from the bank if it wasn't fixed, like I was supposed to care, somehow. Like it would make me treat them better if I knew they had money. I told her that it could be fixed by punching the number in manually, and somehow this seemed to piss her off even more. "It's embarassing," her husband said. People in this country are dying, condemned to hell on earth because they had the misfortune to be born poor, and much worse, black in America and all they could think about was how a malfunctioning piece of plastic made them FEEL? I'm glad their Labor Day vacation was ruined. And I am so fucking sick of living in a country where money is automatically equated with virtue and the poor deserve nothing. It doesn't make us any better than third world countries. It makes us worse, because we have the resources to do something about it.

Comments

[mydarkstar.livejournal.com]

In total agreement, as I'm sure you know. I'm so glad I don't work in a call centre anymore, because I KNOW I would not be able to take people's bitching about their phone-card minutes in the face of this.

[sonatine.livejournal.com]

There are all these posts on the intranet site about what we should tell people who've been caught in the hurricane, since the bank does have branches in Houston. Every call I'm utterly terrified I'm going to get one of those.